Terms and Conditions

Last updated: 07/02/2025

These Terms and Conditions (“Terms”) govern your use of Raft Back Office’s website, services, and any communications, deliverables, or engagements ("Services") provided by Raft Back Office LLC (“Raft,” “we,” “us,” or “our”). By accessing our website or engaging with our Services in any manner, you (“Client,” “you,” or “your”) agree to be bound by these Terms.

If you do not agree to these Terms, do not use our website or engage our Services.

1. Scope of Services

Raft Back Office provides back-office services including (but not limited to) bookkeeping, accounting, finance, administrative, and operational support. Specific services rendered will be outlined in a separate engagement agreement, proposal, or written communication between Raft and the Client.

Unless otherwise explicitly stated in writing, no guarantees are made regarding financial outcomes, timelines, or specific business results.

2. Use of Third-Party Contractors and AI Tools

You acknowledge and agree that Raft may use independent contractors, subcontractors, offshore service providers (“Third-Party Contractors”), and artificial intelligence (“AI”) tools to fulfill some or all aspects of the Services. Raft remains your primary point of contact and will manage these resources as part of the overall service delivery.

By engaging Raft’s Services, you agree to indemnify, defend, and hold harmless Raft and its Third-Party Contractors from and against any claims, losses, damages, or liabilities arising from the use of such contractors or AI tools in service delivery. You agree that Raft may assign work or data processing to these parties or systems without prior approval, provided that Raft maintains oversight and responsibility for the quality of service.

While Raft exercises reasonable care in selecting and managing third-party tools and contractors, we do not guarantee the accuracy or reliability of any AI-generated outputs and disclaim all liability for actions taken based on such outputs.

Clients should not upload or share sensitive personal data, regulated financial information, or confidential intellectual property without prior discussion with Raft.

3. Client Responsibilities

You agree to:

  • Provide timely access to the information, tools, and personnel needed to deliver the Services

  • Respond to Raft’s communications and requests within reasonable timeframes

  • Maintain accurate records and disclose relevant information necessary for Raft to perform its Services

Failure to do so may delay deliverables or result in suspension or termination of services.

4. Fees and Payment Terms

Payment terms, fees, billing cadence, and late payment penalties (if any) will be outlined in your specific engagement agreement. Unless otherwise stated, all invoices are due upon receipt.

Raft reserves the right to pause or terminate Services for non-payment.

5. Termination

Either party may terminate the Services with written notice per the terms of the specific engagement agreement. Raft may terminate services immediately for:

  • Non-payment

  • Breach of these Terms

  • Abuse of staff or contractors

  • Illegal or unethical behavior on the part of the Client

In the event of termination, Client is responsible for all outstanding fees up to the date of termination.

6. Confidentiality

Both parties agree to keep confidential any non-public information disclosed in the course of the engagement, unless required by law or with express written consent. Raft may use anonymized, aggregate data for internal analytics or marketing purposes.

7. Limitation of Liability

To the fullest extent permitted under Texas law, Raft and its officers, affiliates, and contractors shall not be liable for indirect, incidental, punitive, or consequential damages, or for loss of profits, revenue, or data, arising from your use of our Services.

In no event shall our aggregate liability exceed the total amount paid by you for Services in the three (3) months preceding the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless Raft, its employees, officers, affiliates, and Third-Party Contractors from and against any third-party claims, liabilities, damages, losses, or expenses (including legal fees) arising out of or related to:

  • Your use of the Services

  • Your breach of these Terms or any applicable law

  • Your misuse or unauthorized use of deliverables or access credentials

9. Digital Advertising and Cookies

Our website uses cookies and third-party tracking technologies (e.g., Google Analytics, Meta Pixel, LinkedIn Insight Tag) to improve user experience and support marketing efforts. These may collect information such as IP address, browser type, and interactions with our site.

Details on cookie usage, data collection, and your opt-out rights are explained in our [Privacy Policy], which is incorporated by reference into these Terms.

10. Intellectual Property

Unless otherwise agreed in writing, all materials, templates, methodologies, and deliverables created by Raft remain the intellectual property of Raft. You are granted a non-exclusive, non-transferable license to use deliverables solely for your internal business use.

You may not resell, redistribute, or replicate Raft’s deliverables or proprietary methods without written permission.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Texas.

12. Updates to These Terms

Raft may update these Terms at any time. Updates will be posted to our website with a new “Last Updated” date. Continued use of our Services after such updates constitutes acceptance of the revised Terms.

13. Contact

For questions regarding these Terms, please contact:

Raft Back Office LLC
wesley [at] raftbackoffice.com