Privacy Policy

Last updated: 07/02/2025

Raft Back Office LLC (“Raft,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use our services, or otherwise interact with us.

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide

  • Name, email address, phone number

  • Company name and business details

  • Payment and billing information

  • Any personal or sensitive data submitted via forms, uploads, or communications

B. Information We Collect Automatically

When you visit our website, we automatically collect:

  • IP address and device type

  • Browser type and operating system

  • Pages visited and referring URLs

  • Date/time of access

  • Interaction with ads or marketing emails (if applicable)

C. Information from Third Parties

We may receive information from:

  • Analytics and advertising partners (e.g. Google, Meta, LinkedIn)

  • CRM tools, client software, or accounting platforms you connect

  • Publicly available business databases or your company’s website

2. How We Use Your Information

We use personal and business data to:

  • Deliver and improve our back-office services

  • Respond to inquiries or support requests

  • Process transactions and send invoices

  • Monitor usage trends and improve website performance

  • Run marketing campaigns and retargeting ads

  • Ensure compliance with legal or regulatory obligations

3. Use of Third-Party Contractors and AI Tools

To provide our services, we may share your data with trusted third-party contractors and independent professionals, including those located offshore. These individuals operate under strict confidentiality agreements and only access data necessary to fulfill their role.

We may also use third-party artificial intelligence (AI) tools for tasks such as data analysis, communication drafting, or process automation. These tools may temporarily process your information for the purpose of delivering a better, faster, or more consistent service.

By using our services, you consent to the use of such contractors and AI tools. Raft maintains oversight and quality control of all deliverables, but we disclaim liability for errors introduced by third-party systems or tools outside our direct control.

4. How We Share Your Information

We do not sell your personal or business information. We may share data with:

  • Service providers under contract (e.g. cloud storage, payment processors, CRMs)

  • Legal or tax authorities if required by law

  • Potential acquirers or investors (in aggregate or anonymized form)

  • AI and analytics platforms (as described above)

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our site.

What Are Cookies?

Cookies are small files placed on your device that help us analyze traffic, personalize content, and serve relevant ads.

Types of Cookies We Use:

  • Essential cookies – for website functionality

  • Analytics cookies – to understand behavior and improve UX (e.g. Google Analytics)

  • Advertising cookies – to track ad performance and retarget visitors (e.g. Meta Pixel, LinkedIn Insight Tag)

Managing Your Cookie Preferences:

You can control or delete cookies through your browser settings. Disabling cookies may limit functionality on our site.

By continuing to use our website, you consent to the use of cookies as described here.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes described above

  • Comply with legal, accounting, or regulatory obligations

  • Resolve disputes and enforce agreements

Inactive or closed client data may be deleted or anonymized after a reasonable retention period.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the data we hold about you

  • Request correction or deletion of your data

  • Object to certain uses (e.g. marketing)

  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at wesley [at] raftbackoffice.com.

8. Data Security

We implement reasonable technical and organizational safeguards to protect your information. However, no method of data transmission or storage is 100% secure. We encourage all users to avoid transmitting highly sensitive personal data through email or unsecured channels.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware that we’ve collected data from a child, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post a notice on our website and update the “Last Updated” date at the top of this document. Your continued use of our services constitutes acceptance of any revised terms.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Raft Back Office LLC
wesley [at] raftbackoffice.com